Frequently Asked Questions (FAQs)

Absolutely! We understand that the low price on our least expensive units might make you wonder about quality, but here’s the truth: we carefully source our headphones and earbuds to offer durability, good sound, and long-lasting use, even at these lower price points. They’re built with simplicity and reliability in mind, especially for high-use environments like schools, hospitals, and offices. Because we focus on bulk orders and efficient supply chains, we’re able to keep costs down without sacrificing quality. Don't just take our word for it—our customers love the value they get for the price, and we’re always here to make sure you’re satisfied with your purchase.

At LowCostEarbuds.com, we focus on providing simple, functional products without unnecessary frills. We work directly with manufacturers, cutting out the middlemen to keep costs low. Our goal isn’t to sell overpriced, overhyped products—it’s to provide schools, hospitals, and other institutions with affordable audio solutions that do the job well. Yes, there’s always a cheaper option somewhere, but be cautious. Many of those "too good to be true" deals on larger platforms are from overseas companies that may use misleading listings, fake reviews, and inflated ratings to lure you in. They also constantly change company names in order to hide previous customer issues that arise. For more information on this issue, sites like Fakespot have detailed analyses on fake reviews across popular online stores. At LowCostEarbuds.com, we stand by the quality and integrity of what we sell.

Absolutely! We’re based in Southern California, and when you call our toll-free line, you’re speaking to a real, live person—no robots here. Our goal is to create personal relationships with our customers, and we’re always happy to help with any questions or concerns you might have. Whether you need help choosing the right product or want updates on your order, we’re here for you.

You can expect excellent, hands-on customer service. We pride ourselves on being available and responsive to all inquiries, and we treat each customer with respect and honesty. Our team is small but dedicated, and we work hard to provide a personal touch in every interaction. Whether you’re ordering for a classroom, a hospital, or just yourself, we’ll make sure you feel valued and supported.

No worries! If something’s not right with your order, we’ll work to make it right. Whether you need an exchange, a refund, or just some guidance on using your products, we’re here to help. Reach out to our customer service team at support@lowcostearbuds.com, and we’ll resolve any issues as quickly as possible.

Yes, we specialize in bulk orders and work frequently with schools, hospitals, and other institutions. If you need a large quantity of headphones or earbuds, reach out to us! We’re happy to discuss special pricing, custom orders, and any specific needs you might have. However, you will see many of our products are already heavily discounted, and some have even more incentives with bulk discounts. The more you buy - the more you save!

We know that getting your order quickly is important, especially if you’re ordering for a school or institution. Most orders are shipped out within 24-48 hours, and we’ll provide tracking information so you know exactly when to expect your delivery. Many are also shipped SAME DAY if ordered prior to 11a Pacific time. If you have a large order or specific timing needs, just give us a call, and we’ll do our best to accommodate you.

Definitely. Many of our headphones and earbuds are designed with classroom use in mind—simple, durable, and affordable. Whether it’s for individual study, language labs, or testing environments, we offer solutions that are both budget-friendly and reliable. We also offer bulk packs, which are perfect for schools needing large quantities at a reasonable price.

Taking care of your headphones is key to ensuring they last as long as possible, especially in environments like schools or offices where they get frequent use. Here are a few simple tips to keep your headphones in top shape:

1. Wrap the cords gently: One of the biggest causes of damage is tangled or tightly wrapped cords. When storing your headphones, avoid wrapping the cord too tightly, and never yank them out of the device. Instead, loosely coil the cable to prevent stress on the internal wires.
2. Clean them regularly: Dust, dirt, and ear oils can accumulate on ear pads and in the speaker grills over time. Wipe the ear pads and the cable with a soft, damp cloth to remove dirt and debris. If your headphones have removable ear tips, clean or replace them regularly.
3. Store them properly: Avoid tossing your headphones loosely into bags or leaving them on desks where they could be crushed or tangled. Using a carrying case or pouch helps protect them from physical damage and prevents cords from tangling.
4. Avoid exposure to moisture and extreme temperatures: Keep your headphones away from water, excessive humidity, or extreme heat, which can cause internal damage. If you're exercising with them, wipe them down afterward to remove sweat.
5. Check the connections: Always insert and remove the headphone jack carefully. For USB-C or Bluetooth headphones, make sure the connection points are free from dust and dirt to avoid interruptions in sound quality.

By following these simple tips, you can help ensure your headphones remain functional for a long time, even with heavy use.  

Yes, LowCostEarbuds.com gladly accepts purchase orders from verified schools, hospitals, museums, and other organizations that require this method for purchasing. To ensure smooth processing, the business must be verifiable and reachable, with payment terms clearly outlined on all submitted documents. Once we receive the PO, we’ll contact you to confirm and speak with an authorized representative before processing. If the payment terms aren’t provided on the PO, we can issue a custom invoice with terms like “Net 30.” For orders to be shipped, all POs or invoices must be signed and include shipping charges. To calculate shipping costs, we recommend adding items to your shopping cart and viewing the total on the checkout page. Unfortunately, we cannot apply coupon discounts to purchase orders. Please note: Due to increasing fraudulent orders, a strict verification process may delay shipment by 3-5 business days. If you need expedited processing, contact us via our toll-free number below. We are happy to help. How to Submit a Purchase Order:

• Fax: 1-818-659-7688
• Email: sales@lowcostearbuds.com

For questions or urgent requests, call us at: 1-800-642-6555 Important: For larger initial orders, a deposit or full payment may be required before shipment. This will be handled on a case-by-case basis, so feel free to call if you have any concerns.