Buyer Security & Satisfaction Guarantee

At LowCostEarbuds.com, your security and satisfaction are our top priorities. We are committed to providing a safe, seamless, and worry-free shopping experience.

  • Secure Information Handling: Your personal and payment details are protected. We will never sell or share your information with third parties.
  • Payment Protection: Credit card details are never stored on our servers, and PayPal transactions ensure your sensitive information remains hidden from us, except for your email address for communication purposes.
  • Safe and Easy Checkout: Our streamlined checkout process ensures buying is not only secure but also fast and convenient.

Payment Options

We accept all major credit cards and PayPal for your convenience:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Bankcard
  • Switch
  • Solo
  • PayPal Express Checkout

If you prefer not to share your payment details, PayPal is a secure alternative. With PayPal, your purchase is protected, and so is your information.

Return Policy

LowCostEarbuds.com is committed to providing reliable, affordable audio products for institutional and bulk-use environments. Because many of our products are sold in bulk and at low margins in order to pass on the savings to you, the following return policy applies to all purchases.

Buyer’s Remorse / Non-Defective Returns

Returns requested for reasons other than product defects—such as ordering the wrong item, no longer needing the product, or general dissatisfaction—are considered buyer’s remorse returns.

  • Buyer’s remorse returns must be requested within 30 days of delivery.

  • Products must be unused, unopened, and in original packaging.

  • Return shipping costs are the responsibility of the customer and are not reimbursed.

  • Original outbound shipping charges are non-refundable.

  • A Return Merchandise Authorization (RMA) number is required before any return is accepted. Returns sent without an RMA will be refused.

Once the returned items are received and inspected, an eligible refund will be issued to the original form of payment, minus any applicable shipping costs on the original order, and are subject to a 15% restocking fee.

Defective or Non-Functioning Products

If a product is received defective or does not function as intended, LowCostEarbuds.com will work with the customer to resolve the issue.

  • Defect-related return requests must be made within 30 days of delivery.

  • Customers are expected to test products promptly upon receipt, as we do not offer extended warranty services beyond this period.

  • All defect claims are handled on a case-by-case basis.

  • If a defect is confirmed and a return is authorized, return shipping may be provided or reimbursed at our discretion.

  • A Return Merchandise Authorization (RMA) number is required in all cases prior to returning any product.

Products returned without prior authorization will not be accepted.

Important Notes

  • Bulk-use products are subject to inspection upon return.

  • Products showing signs of use, damage, or alteration may not be eligible for a refund or replacement.

  • Replacement, refund, or other resolution is determined based on the specific circumstances of each case.

How to Request a Return

To request an RMA number or initiate a return, please contact our customer service team with your order number and a brief description of the issue. No returns will be accepted without prior authorization.

Shipping Information

We offer various shipping options, including:

  • USPS Ground
  • USPS Priority Mail
  • UPS Ground
  • UPS Expedited (3 Day, 2 Day and Overnight)
  • UPS Surepost

Overnight Shipping: Overnight delivery is available upon request and case by case basis. Contact us at 800-642-6555 for details.

Delivery Deadlines: If you need your order by a specific date, please call us before placing your order to ensure delivery on time. For urgent needs, we may recommend upgrading to a Priority Overnight service, but call for availability to your area.

Shipping Upgrades: We may upgrade your shipping method to a faster option at no additional cost to you. We will never downgrade your shipping.

Carrier Delays: While we make every effort to ensure timely delivery, we cannot guarantee refunds for delays caused by the carrier. Claims will be filed with the carrier, and any refund issued by them will be passed on to you.

Lost or Stolen Packages

Our shipments are insured to protect against loss or theft. However, refunds are subject to the carrier’s insurance claim process:

  • Insurance Process: If a package is lost or stolen, we will file a claim with the carrier. Refunds are issued only if the carrier approves the claim.
  • Replacement Policy: If you wish to replace the order, you may place a new order with us. The original order will be refunded once the carrier grants the insurance claim.
  • Mimicking Carrier Guarantees: Our policy mirrors the carrier’s guarantees. If a claim is denied, we cannot issue a refund.

We understand the frustration of lost or delayed packages and will work diligently to assist you in resolving the issue.

Thank you for choosing LowCostEarbuds.com. We’re confident you’ll be satisfied with your purchase, and we appreciate your trust in us.

Sincerely,
John Greenewald, Jr.
Founder, LowCostEarbuds.com

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