At LowCostEarbuds.com, your security and satisfaction are our top priorities. We are committed to providing a safe, seamless, and worry-free shopping experience.
- Secure Information Handling: Your personal and payment details are protected. We will never sell or share your information with third parties.
- Payment Protection: Credit card details are never stored on our servers, and PayPal transactions ensure your sensitive information remains hidden from us, except for your email address for communication purposes.
- Safe and Easy Checkout: Our streamlined checkout process ensures buying is not only secure but also fast and convenient.
Payment Options
We accept all major credit cards and PayPal for your convenience:
- Visa
- MasterCard
- American Express
- Discover
- Bankcard
- Switch
- Solo
- PayPal Express Checkout
If you prefer not to share your payment details, PayPal is a secure alternative. With PayPal, your purchase is protected, and so is your information.
Return Policy
We aim to make returns simple and straightforward. If you’re not completely satisfied with your purchase, we’re here to help.
- Eligibility: You have 30 calendar days from the date of receipt to return an item. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
- Process: Once we receive your return, we will inspect it and notify you of the status. Approved returns will be refunded to your original payment method. The timeline for receiving the credit depends on your card issuer or PayPal policies.
- Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable. The original shipping cost and a 15% restocking fee will be deducted from the refund amount.
Shipping Information
We offer various shipping options, including:
- USPS Ground
- USPS Priority Mail
- UPS Ground
- UPS Expedited (3 Day, 2 Day and Overnight)
- UPS Surepost
Overnight Shipping: Overnight delivery is available upon request and case by case basis. Contact us at 800-642-6555 for details.
Delivery Deadlines: If you need your order by a specific date, please call us before placing your order to ensure delivery on time. For urgent needs, we may recommend upgrading to a Priority Overnight service, but call for availability to your area.
Shipping Upgrades: We may upgrade your shipping method to a faster option at no additional cost to you. We will never downgrade your shipping.
Carrier Delays: While we make every effort to ensure timely delivery, we cannot guarantee refunds for delays caused by the carrier. Claims will be filed with the carrier, and any refund issued by them will be passed on to you.
Lost or Stolen Packages
Our shipments are insured to protect against loss or theft. However, refunds are subject to the carrier’s insurance claim process:
- Insurance Process: If a package is lost or stolen, we will file a claim with the carrier. Refunds are issued only if the carrier approves the claim.
- Replacement Policy: If you wish to replace the order, you may place a new order with us. The original order will be refunded once the carrier grants the insurance claim.
- Mimicking Carrier Guarantees: Our policy mirrors the carrier’s guarantees. If a claim is denied, we cannot issue a refund.
We understand the frustration of lost or delayed packages and will work diligently to assist you in resolving the issue.
Thank you for choosing LowCostEarbuds.com. We’re confident you’ll be satisfied with your purchase, and we appreciate your trust in us.
Sincerely,
John Greenewald, Jr.
Founder, LowCostEarbuds.com